ITIL 4 Certification Retrospective – One Week Ago

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I received my ITIL 4 certification one week ago on Sunday, March 31, 2019. Obtaining it has exponentially increased my IT service management opportunities. ITIL 4 is the new edition of the certification exam. It will replace ITIL 3 (which … Continued

Hiram College Alumni Magazine Highlights My Passing the ITIL Certification

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  Hiram College Alumni magazine in its January 2019 issue highlights my passing the ITIL certification in June 2017.  This is my third certification. Receiving my ITIL certification provides me an opportunity to land a paid webinar with Invensis Learning … Continued

Invensis Learning Selects Me to Kick Off Its ITIL Series

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Invensis Learning Selects Me to Teach the ITIL 7 steps Continual Service Improvement As a certified ITIL professional, I have partnered with Invensis Learning to teach the 7 steps to continual service improvement. After seeing the success of my Risk … Continued

The Easy Way to Use Continual Service Improvement at Work

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  Every one is stressing continuous improvement. Nothing is ever good enough. You cannot just say it’s working for me and my company. If you aren’t improving, your competitors are. The company graveyard are littered with companies who stayed stagnant … Continued

How I Use ITIL: From Service Strategy Through CSI

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ITIL (IT Infrastructure Library) is one of the hottest disciplines out there. Everyone wants to learn more about service management, how to optimize IT service value and increase customer satisfaction. Very few people know how to accomplish these three objectives. … Continued

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